Walmart Logistics Services

Opportunity

Walmart Multichannel Solutions enterprise clients needed a way to manage inventory, shipments, orders, and logistics operations across non-Walmart sales channels, all routed through third-party (3PL) warehouses. No unified platform existed to support this, forcing clients to navigate fragmented interfaces, manual workflows, and limited supply chain visibility.

The result was shipment delays, inventory imbalances, operational errors, and unreliable fulfillment, threatening profitability and competitive standing for large enterprise accounts.

Clients also lacked a centralized hub to manage roles, configure logistics rules, track shipments in real time, and access reporting, creating heavy reliance on disconnected tools and manual coordination with 3PL warehouses.

Solution

As principal designer, I owned the end-to-end UX for the WLS platform, spanning eight interconnected flows and a shared design system. I collaborated across product and engineering teams to define requirements, align stakeholders, and ship a cohesive experience.

Home

Central dashboard giving clients a live view of their operations.

Onboarding

Guided setup from account creation to first shipment

Inventory

MVP experience for managing stock across non-Walmart channels

Shipments

Scheduling and tracking inbound inventory to 3PL warehouses

Orders

Managing orders from non-Walmart channels end to end.

Reports

Analytics and visibility for informed decision-making.

Settings

Centralized control for roles, rules, integrations, and security.

Design System

Centralized control for roles, rules, integrations, and security.

Impact

The WLS MVP established a scalable foundation for Walmart's enterprise logistics offering, enabling clients to operate with significantly greater efficiency, visibility, and control.

Unified platform

Unified platform consolidating 8 fragmented touchpoints into a single, streamlined experience.

Operational visibility

Introduced real-time shipment tracking and inventory visibility across operations.

Enterprise readiness

Enterprise-ready platform with scalable role management and security controls for large-scale clients.

Decision support

Comprehensive reporting tools enabled data-driven logistics and operational planning.

Design system

Reusable design system and component library built to scale across future WLS products.

Cross-Team Foundation

Established a shared foundation for API libraries, WFS dashboards, and broader supply chain expansion.